If you already filed your Massachusetts or federal tax return and are due a refund, you can check the status of your refund online.
Federal/IRS – Where’s My Refund?
Where’s My Refund? is an interactive tool on the IRS web site. Whether you split your refund among several accounts, opted for direct deposit into one account, or asked the IRS to mail you a check, Where’s My Refund? will give you online access to your federal income tax refund information nearly 24 hours a day, 7 days a week.
If you e-file your federal return, you can get refund information 24 hours after the IRS acknowledges receipt of your return. Nine out of 10 taxpayers typically receive federal tax refunds in less than 21 days when they use e-file with direct deposit. If you file a paper return, refund information will be available starting four weeks after mailing your return. When checking the status of your refund, have a copy of your federal tax return handy. To access your personalized refund information, you must enter:
- Your Social Security Number (or Individual Taxpayer Identification Number);
- Your Filing Status (Single, Married Filing Joint Return, Married Filing Separate Return, Head of Household, or Qualifying Widow(er)); and
- The exact refund amount shown on your tax return.
Once your personal information has been entered, one of several personalized responses may come up, including the following:
- Acknowledgement that your return was received and is in processing.
- The mailing date or direct deposit date of your refund.
- Notice that the IRS could not deliver your refund due to an incorrect address. You can update your address online using the Where’s My Refund? feature.
Where’s My Refund? provides the most up-to-date information the IRS has. There’s no need to call the IRS unless Where’s My Refund? tells you to do so. The database is updated every 24 hours – usually overnight – so you only need to check once a day.
There’s an App for That
IRS2Go is the IRS’ first smartphone application that lets taxpayers check on the status of their federal income tax refund. Apple users can download the free IRS2Go application by visiting the Apple App Store. Android users can visit the Google Play Store to download the free IRS2Go app.
More Questions or Issues?
Where’s My Refund? also includes links to customized information based on your specific situation. The links guide you through the steps to resolve any issues affecting your refund. For example, if you do not get the refund within 28 days from the original IRS mailing date shown on Where’s My Refund?, you can start a refund trace online.
If you’re still unable to resolve your issue, you can contact the IRS toll-free at 800-829-1040 or contact a local Massachusetts IRS Taxpayer Assistance Center.
Massachusetts/DOR – Webfile for Income
Massachusetts allows you to check your Massachusetts tax refund status on their website, but you need to register with the Massachusetts Department of Revenue in order to do so.
To create a Login User Name and Password to access your account in WebFile for Income, you will need one of the following:
- A current year four digit PIN which is only available if a pre-printed tax return was mailed to you. If you did not receive a pre-printed tax return you must select one of the other options. You will not be able to obtain a PIN by contacting the Department of Revenue.
- Your Massachusetts tax return filed for one of the last four years. You will need your refund or tax due amount from this return.
- If you do not have either a PIN or have not filed a Massachusetts tax return in the past four years, you should select the “I do not have either” option.
The system will ask you for your name, Social Security Number, email address, and phone number. It will then ask you to create your own User Name, Password, select a secret question and provide the answer to that question.
User Name: Your User Name is the name that you choose to serve as your WebFile for Income identity. Your User Name is not case sensitive.
Password: Your password is the private combination of letters and numbers you chose when signing up for WebFile for Income. Your password is case sensitive and it must be between 8 and 15 characters, have at least 1 upper and 1 lower case letter, and 1 digit. (i.e. Example1)
Secret Question and Answer: You will select a secret question from the drop down menu and provide an answer to the question selected. The answer is case sensitive so please record your secret answer exactly as you have entered it (including correct placement of upper and lower case). The Secret Question and Answer will be known only to you, and can be used in the future to reset your password if you forget it.
There’s an App for That – for Massachusetts Tax Refund, too!
Massachusetts WebFile Mobile is the DOR’s first smartphone application that lets taxpayers check on the status of their Massachusetts tax refund. Apple users can download the free Massachusetts WebFile Mobile application by visiting the Apple App Store. Android users can visit the Google Play Store to download the free Massachusetts WebFile Mobile app.
You can contact the Massachusetts Department of Revenue for help with your state tax refund at 800-392-6089 or browse their help library online at this link.